Ariana Ramos - DIRECTOR OF BUSINESS DEVELOPMENT & CARRIER RELATIONS
Ariana Ramos, AAI; Director of Business Development & Carrier Relations
Prior to joining Amplified Insurance in 2014, Ariana distinguished herself within the industry at well-respected firms such as Risk Strategies Co., The Egis Group, Provider Insurance Agency and CGU Insurance Company. With more than two decades of professional experience, Ariana tackles a tough job – procuring, developing and managing relationships with wholesale agents and carriers – with effortless aplomb.
Ariana is married to her high school sweetheart and is the“proud mother of and step-mom of six great kids, and one very musical family,” as she lovingly puts it. She attributes having clocked time at more than 100 rock concerts to growing up around musicians of all kinds.
Ariana holds a Property and Casualty Producers License in Rhode Island and Massachusetts, as well as an Accredited Advisor in Insurance designation.
Rock Star Status: Ariana has been to more than 100 concerts. Too cool for school!
In the spring of 1993, Diane acknowledged Michael J. Susco’s vision to created Telamon Insurance & Financial Network and joined him as the Operations Manager of the newly formed Network. She began her career in the insurance industry in 1977 working for Michael at a previous large local insurance agency, concentrating in accounting. As the Network grew from eleven employees, Diane assumed different roles within the organization. Since then, Diane has done underwriting, auditing, accounting, work flow analysis, and IT work for Telamon. Now, she is the Manager of the Accounting and Administrative Staff, while co-manages the Surplus Services Division of the Network. Designation: Associate in Automation Management.
Greg M. Susco - President & Chief Operating Officer
As President and Chief Operating Officer of Telamon Insurance, one of New England’s largest insurance and financial services organizations, Susco is responsible for running all facets of the business. With over 16 years of experience in the insurance industry, Susco facilitates company activity in strategy, sales, marketing, technology and tactical planning; resulting in consistent profitable, year-to-year growth. Susco fosters a creative, collaborative and diverse workplace environment, championing a positive, productive and performance-driven culture that recognizes people as Telamon’s greatest assets.
Previously, Susco served as Vice President, Senior Sales Director and IT Director where his focus on customers, innovation, improved operational efficiency and execution led to significant growth.
Susco serves on the board of the Phoenix Charter Academy Network that manages a growing portfolio of free, open-enrollment, college preparatory public high schools in Massachusetts. Susco is also a member of the Boston chapter of the Entrepreneurs’ Organization. Susco received a B.S. in Business Administration from the University of Vermont and lives in Sherborn, Mass., with his wife and two children.
John Snyder - President, Employee Benefits Practice
John Snyder; President, Employee Benefits Practice
After having worked in the insurance for more than 10 years at firms such as UNUM, Sun Life and HR Logic, John joined Amplified in 2003. His 25-plus years of experience in his field make him an undisputed authority in providing our clients with expert advice in a wide range of areas including business planning and financial management. John also oversees his team on a day-to-day basis and is active in the staff development program at Amplified.
An avid sports enthusiast, John lives in Wellesley with his wife, Angela, and two young daughters. He and his family enjoy spending time on Cape Cod and in New Hampshire. Wherever John happens to be, he is passionate in his pursuit of finding “the next great restaurant,” as he puts it.
John holds a Bachelor of Business Administration from UMass Amherst and is licensed in life and health insurance, and securities licenses Series 6 and 63.
Rock Star Status: John has been front and center at more than 50 concerts.
As our employee engagement specialist, Kaleena is responsible for “all things culture!” as she puts it. To be just a tad more specific, she focuses on engagement, company experience, and the professional development of Amplified’s employees. This includes internal communications, training and skill development via coaching and Telamon Leadership Academy, and the facilitation of the onboarding experience for all new rock stars. She also coordinates education and training plans for existing employees who are transitioning to new roles within the agency.
Prior to joining Amplified in 2009, Kaleena worked in education and mental health. She earned a Bachelor of Psychology from Western New England University in 2005and graduated from UMASS Boston in 2013 with an M.Ed., licensed in school counseling. She lives in Milford with her husband Tom, also a member of the Amplified team, and an active little boy. In her downtime, Kaleena enjoys cooking, spending time with family and friends, and trips to Maine. She is currently learning ASL.
Rock Star Status: Loves the classics; Kaleena’s faves out of 25-ish concerts were the Red Hot Chili Peppers with the Foo Fighters, and Foreigner.
Kevin joined Amplified early in 2017 as our vice president of finance. In this wide-ranging position, his responsibilities include oversight of all aspects of accounting operations, as well as the development of appropriate analysis and providing financial input on strategic decisions throughout our rapidly expanding insurance agency.
Kevin earned his Bachelor of Science in Accounting and Management from Northeastern University. He is married and has two sons.
Rock Star Status: With more than 150 concerts under his belt, Kevin is the ultimate superstar!
As principal and president of Amplified’s HR Service Practice, Lauren ensures that our clients are in compliance with today’s ever-changing employment laws and HR practices, something about which she is passionate. “I enjoy helping our clients with their HR challenges,” she says.
After working in human resources for more than 25 years, Lauren joined Amplified in 2003 with her HR ‘chops’ already well established. Lauren holds a Bachelor of Science in Labor Relations and Human Resource Administration. She is a Senior Professional in Human Resources (SPHR) and a Senior Certified Professional (SHRM-SCP).
Lauren and her husband enjoy traveling and spending time with their adult children and grandson. She also enjoys cooking, reading and hiking.
Rock Star Status: She’s bona fide! “I’ve attended more concerts than I can count.”
Megan Flynn - VP of Retail Operations & Customer Experience
Megan Flynn is an employee benefits and HR professional whose past experience includes customer service, general HR, staffing, recruiting and operations management. Megan’s main focus at Telamon is ensuring the delivery of our team’s customer service excellence by both conducting renewal and multi-year benefit strategic analyses and tracking benefit trends and compliance. Megan has earned her Certified Employee Benefit Specialist (CEBS) designation through The Wharton School. Megan is a certified Worksite Wellness Practitioner and partners with the Wellness Council of America to develop and implement employee wellness programs.
As the Client Care Team manager at Amplified Insurance Partners, Melissa oversees training, processes and workflow of the division, as well as its daily operations. With expertise in both customer service and personal lines property and casualty insurance, and nearly two decades of experience working in the insurance industry – virtually all of it with Amplified – Melissa is able to effortlessly ensure that things run smoothly.
Melissa holds a Massachusetts Property and Casualty Individual Producer License. She earned an Associate of Arts in Business from University of Phoenix.Melissa and her husband live in Natick, MA with their two sons. In addition to spending time with family and friends, she enjoys reading and spending time outdoors, especially near the water.
Rock Star Status: Total newbie; Melissa has only been to one concert!
Michael J. Susco - Chairman & Chief Executive Officer
Michael J. Susco; Chief Executive Officer
Immediately after earning his BS/BA in Management in 1970, Mike began working in the insurance industry. His first position was with Travelers Insurance Company. After moving to a large, local insurance agency, Mike quickly rose through the ranks. He held several positions including commercial lines manager, marketing manager, claims manager, president, chief operations officer, chief financial officer and chief executive officer.
Mike then decided to strike out on his own, establishing a multi-dimensional insurance agency that would provide a full range of products to both brokers and the insured. With an unrivaled emphasis on customer service, Mike’s endeavor proved successful. He combined his agency with Marketing Associates Insurance Agency to establish the Telamon Insurance & Financial Network, now Amplified Insurance Partners.